Refund policy

 

Return & Refund Policy

Last updated: [October 2026]

Thank you for shopping with ScreenBall. We want you to love your projector. If you don’t, here’s how returns and refunds work.

30-Day Money-Back Guarantee

You can return your ScreenBall within 30 days of the delivery date for a full refund of the product price.

To be eligible:

  • The return request must be made within 30 days of delivery.
  • The item should be in good condition, with all accessories (remote, cables, power adapter), the original packaging, and the manual included.
  • Proof of purchase (your order number) is required.

We understand you’ll want to try the projector, so opening and using it is fine. We just ask that it’s returned without damage, missing parts, or signs of misuse.

How to Start a Return

  1. Email us at [screenball@gmail.com] with your order number and the reason for your return.
  2. Include your name and, if the item is damaged or faulty, photos or a short video of the problem.
  3. We’ll reply within [1-2 business days] with return instructions and the return address.
  4. Please don’t send anything back before getting our confirmation. Returns sent without approval may not reach us or be refunded.

Return Shipping

  • Change of mind or no longer wanted: the customer is responsible for return shipping costs [or: we’ll provide a prepaid label / we’ll deduct $X from your refund. Choose one.]
  • Wrong, damaged, or faulty item: we cover return shipping, or send a replacement at no cost to you.

We recommend using a tracked shipping method. We can’t be responsible for returns that are lost in transit.

Refunds

  • Once we receive and inspect your return, we’ll email you to confirm.
  • Approved refunds go back to your original payment method.
  • Refunds are processed within [3-5 business days] of approval. Your bank or card provider may take an additional 5-10 business days to show it.
  • Original shipping costs are non-refundable, except when the return is due to our error, a damaged item, or a faulty item.
  • If more than 15 days have passed since we confirmed your refund, contact us at [screenball@gmail.com].

Damaged, Defective, or Incorrect Items

If your order arrives damaged, doesn’t work, or isn’t what you ordered, contact us within [7 days] of delivery with your order number and photos or a video. We’ll send a replacement or a full refund, including shipping, at no cost to you.

12-Month Warranty

Every ScreenBall is covered by a 12-month warranty against manufacturing defects from the delivery date. If your projector develops a fault under normal use, contact [screenball@gmail.com] with your order number and a description or video of the problem. We’ll repair, replace, or refund it at our discretion.

The warranty doesn’t cover damage from drops, liquid, misuse, unauthorized repairs, or normal wear and tear.

Replacements

If you’d like to exchange your item, contact us first. To get the fastest result, we may refund your original order and ask you to place a new one.

Cancelling an Order

Contact us as soon as possible at [screenball@gmail.com]. If your order hasn’t shipped yet, we’ll cancel it and refund you in full. Once it has shipped, please follow the return process above.

Non-Returnable Items

  • Items damaged through misuse or accident
  • Items returned after 30 days
  • Items returned without approval or without proof of purchase

Contact Us

Email: [screenball@gmail.com]
Response time: within [1-2 business days]
Business name: [your registered business name and address, if required]