Shipping policy
Shipping Policy
Last updated: [date]
Thank you for shopping with ScreenBall. This policy explains how and when your order will be processed and delivered.
1. Order Processing
- Orders are processed within [1-3 business days] after payment is confirmed. Business days are Monday to Friday, excluding public holidays.
- Once your order is dispatched, we’ll email you a confirmation with a tracking number.
- During busy periods, such as Christmas, Black Friday, and other sales, processing may take longer. We’ll let you know if your order is affected.
- We can’t change the delivery address after an order has been dispatched, so please check it carefully at checkout.
2. Shipping Costs
- Free shipping on all orders over $50.
- Orders under $50 are charged a shipping fee, calculated at checkout [or state a flat rate].
- Shipping costs are shown at checkout before you pay.
3. Delivery Times
Estimated delivery times, counted from the dispatch date:
| Destination | Estimated Delivery |
|---|---|
| United States | [5-10 business days] |
| Canada | [5-10 business days] |
| United Kingdom and Europe | [5-10 business days] |
| Australia and New Zealand | [7-12 business days] |
| Rest of the world | [12-15 business days] |
These are estimates, not guarantees. Delivery can be delayed by customs, weather, carrier issues, peak seasons, or other events outside our control. Delivery times are measured in business days and don’t include the processing time above.
Fill in the table with your supplier’s real shipping times, and add a few days to be safe. Promising “5-9 days” and delivering in 15 is the most common cause of chargebacks and bad reviews for new stores.
4. Christmas and Holiday Orders
We can’t guarantee delivery by Christmas unless we say so for a specific cutoff date on our website. [Optional: Orders placed by [date] are expected to arrive before Christmas. Orders after this date may arrive after the holiday.] Please order early so your gift arrives in time.
5. Where We Ship
We ship to most countries worldwide. If we can’t deliver to your location, we’ll contact you and offer a full refund.
6. Order Tracking
Your tracking number will be emailed once your order is dispatched. It may take [24-72 hours] after dispatch for tracking details to appear, and international parcels sometimes show no updates for several days while in transit. If tracking hasn’t updated in [7 days], please contact us.
7. Shipments From Multiple Locations
To get your order to you faster, items may ship from different warehouses or partners, and from outside your country. This means:
- Multiple items in one order may arrive in separate packages on different days.
- Your package may arrive from a different country than where you live.
You won’t be charged extra for split shipments.
8. Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, and customs fees set by your country. Unless shown otherwise at checkout, these are the buyer’s responsibility and are collected by the carrier or customs authority on delivery. We have no control over these charges and can’t predict their amount. Please check your local customs rules before ordering.
Refusing to pay customs charges, or refusing a package, may result in it being returned or abandoned. In that case, the return and refund terms in our Return & Refund Policy apply, and original shipping and customs costs may be non-refundable.
9. Incorrect or Incomplete Addresses
Please enter your address, phone number, and postcode correctly. We aren’t responsible for orders lost or delayed because of an incorrect or incomplete address. If a parcel is returned to us because of an address error, we can re-ship it once you pay the additional shipping cost.
10. Lost, Delayed, or Damaged Parcels
- Delayed: if your order hasn’t arrived within [X days] of the estimated delivery window, contact us at [screenball@gmail.com] and we’ll investigate with the carrier.
- Lost: if the carrier confirms your parcel is lost, we’ll send a replacement or a full refund.
- Damaged on arrival: contact us within [7 days] of delivery with your order number and photos. We’ll send a replacement or a full refund. See our Return & Refund Policy.
Please check your package on arrival, and look for damage to the outer box before accepting it.
11. Delivery Attempts and Unclaimed Parcels
Carriers usually make a limited number of delivery attempts before holding or returning a parcel. If a parcel is returned to us as undelivered or unclaimed, we’ll contact you. We can re-ship it at your cost, or refund the item minus the original shipping cost and any return fees.
12. Contact Us
Questions about your delivery?
Email: [screenball@gmail.com]
Response time: within [1-2 business days]
Business name: [ScreenBall]